SaaS (Software as a Service) is software made available to users online ; it is not installed on a computer. Users identify themselves on the service’s home page.
The SaaS provider makes the servers and software available to users. It ensures that the service is available, maintained and updated. This means that a large number of users can connect to the service. Each user creates an account and pays a monthly or annual fee to use the services. They must then ensure that they have a computer (or mobile phone), an internet connection and a working browser.
Today, all business software is offered in SaaS format : customer relationship management, financial management, eCommerce, human resources management, etc.